FROM SEPTEMBER 29 TO NOVEMBER 23, 2026, TRANSPORTATION TO KUZÁ INCLUDED WITH THE CODE

FROM SEPTEMBER 29 TO NOVEMBER 23, 2026, TRANSPORTATION TO KUZÁ INCLUDED WITH THE CODE

FROM SEPTEMBER 29 TO NOVEMBER 23, 2026, TRANSPORTATION TO KUZÁ INCLUDED WITH THE CODE

FROM SEPTEMBER 29 TO NOVEMBER 23, 2026, TRANSPORTATION TO KUZÁ INCLUDED WITH THE CODE

FROM SEPTEMBER 29 TO NOVEMBER 23, 2026, TRANSPORTATION TO KUZÁ INCLUDED WITH THE CODE

FROM SEPTEMBER 29 TO NOVEMBER 23, 2026, TRANSPORTATION TO KUZÁ INCLUDED WITH THE CODE

SAVE 20% ON YOUR ADVENTURE

Book at least 7 days in advance and enjoy exclusive savings

Days
Hrs.
Min.
Sec.

FROM SEPTEMBER 29 TO NOVEMBER 23, 2026, TRANSPORTATION TO KUZÁ INCLUDED WITH THE CODE

FROM SEPTEMBER 29 TO NOVEMBER 23, 2026, TRANSPORTATION TO KUZÁ INCLUDED WITH THE CODE

FROM SEPTEMBER 29 TO NOVEMBER 23, 2026, TRANSPORTATION TO KUZÁ INCLUDED WITH THE CODE

FROM SEPTEMBER 29 TO NOVEMBER 23, 2026, TRANSPORTATION TO KUZÁ INCLUDED WITH THE CODE

FROM SEPTEMBER 29 TO NOVEMBER 23, 2026, TRANSPORTATION TO KUZÁ INCLUDED WITH THE CODE

FROM SEPTEMBER 29 TO NOVEMBER 23, 2026, TRANSPORTATION TO KUZÁ INCLUDED WITH THE CODE

SAVE 20% ON YOUR ADVENTURE

Book at least 7 days in advance and enjoy exclusive savings

Days
Hrs.
Min.
Sec.

Park Rules & Safety

Everything you need to know before enjoying your adventure.

Review the safety requirements, height restrictions, health recommendations, and operating rules for every attraction inside KUZÁ. Following these guidelines helps ensure a fun and safe experience for everyone.

Zipline Rules

By entering the zipline area, you agree to follow these rules and all instructions given by our staff.

REQUIREMENTS TO PARTICIPATE
  • Minimum age: 8 years.
  • Maximum age: 75 years.
  • Minimum weight: 99 lbs.
  • Maximum weight: 242 lbs.
  • Maximum waist: 47 in.
  • Maximum leg circumference: 29.5 in.
  • Must be able to climb and descend stairs up to 72 ft without assistance.
  • Minors must be accompanied and supervised by a responsible adult.

 

FOR YOUR SAFETY, DO NOT PARTICIPATE IF YOU HAVE ANY OF THE FOLLOWING CONDITIONS:
  • Any medical restriction, open wounds, or recent surgeries.
  • If you suffer from acrophobia (fear of heights), epilepsy, asthma, high blood pressure, diabetes, or any heart condition.
  • Back, spine, or hip problems, or injuries that could worsen.
  • Mobility impairments.
  • Pregnancy.
  • Alcoholic beverages are not permitted in the area. Persons under the influence of alcohol or narcotics may not participate.
  • Individuals who are unable to properly fit or safely wear the required safety equipment.
  • The operator reserves the right to deny participation if it is considered unsafe.
PROHIBITED
  • Removing or loosening the harness or helmet.
  • Smoking.
  • Leaning or climb over railings.
DRESS CODE & EQUIPMENT REQUIRED
  • Closed-toe shoes (sneakers or boots).
  • Shorts, pants, or leggings.
  • No bikinis. No dresses.
  • Long hair must remain tied back.
PERSONAL BELONGINGS
  • Loose items are not allowed during the activity: cell phones, cameras, backpacks, bags, unsecured glasses, hats, etc.
  • Items must be left in lockers, with companions, or where staff indicates.
  • Action cameras are allowed only if authorized and properly secured.
DURING THE ACTIVITY
  • Always follow your guide’s instructions.
  • Maintain the indicated zipline position.
  • Do not attempt to brake with your hands or touch the cable.
  • Do not manipulate equipment.
  • No running or pushing on platforms or stairs.
  • If you feel unwell (dizziness, fall, intense fear), inform your guide immediately.
  • Enter and remain only in areas authorized by staff.
IF YOU STOP ON THE LINE
  • Stay calm.
  • Do not attempt to climb the cable or perform any maneuvers.
  • Wait for your guide – rescue is performed using specialized equipment.
WEATHER POLICY
  • For your safety, the activity may be temporarily suspended due to heavy rain, strong winds, lightning, or other unsafe weather conditions.
  • Follow staff instructions to safely evacuate the area.
ASSUMPTION OF RISK

Ziplining is an adventure activity with inherent risks that may result in serious injury. By participating, you confirm that you meet all requirements, understand these rules, accept the potential risks, and agree to follow all staff instructions at all times.

Water Park Rules
  • Please follow park staff instructions at all times.
  • Not recommended for pregnant women or individuals with heart conditions or any other relevant medical conditions.
  • All children must be accompanied and supervised by an adult at all times; otherwise, they will not be allowed to use the facilities.
  • All children under 14 years of age must be accompanied by an adult.
  • Children must be supervised by an adult at all times.
  • Use is prohibited during heavy rain and/or electrical storms.
  • Guests assume the risk of injury while using the pool facilities.
  • Personal speakers are not allowed in the pool area.
  • Reserving pool chairs is not permitted. Unattended personal items will be taken to the lost and found office.
  • Shower before entering the pool.
  • Proper swimwear is required.
  • Children who are not toilet-trained must wear waterproof swim diapers.
  • Do not bathe small children or babies in the pool.
  • Please use restrooms to change diapers and dispose of waste properly.
  • Always practice safety and courtesy in the water.
  • Pay attention to depth markers at all times.
  • Glass objects are not permitted in the pool area.
  • Food and animals are not allowed in the pool area.
  • Only flexible flotation devices are permitted as a safety measure.
  • Running and rough play are prohibited.
  • Diving is strictly prohibited.
  • Walking or climbing on the edge of the infinity pool is prohibited.
  • If you have been ill within the last 48 hours, please refrain from using the pool.
  • All wounds must be covered with a waterproof bandage.
  • Immediately report any unsafe condition or rule violation to management.
  • Please notify management if you notice feces, vomit, or any other bodily fluids in or around the pool area.
  • The park is not responsible for lost or stolen items.
  • Water park attractions are subject to maintenance schedules and may be closed for a period of time.

 

WATER SLIDES AND ATTRACTIONS
  • Minimum height requirement to use the slides is 4 ft.
  • Once you finish sliding, promptly clear the landing area.
  • Head-first sliding, stopping on the slide, or using personal objects, jewelry, or accessories is prohibited.
  • Only one person may slide at a time.
  • Use appropriate positions when riding with inner tubes or any other approved sliding devices.
REQUIREMENTS TO PARTICIPATE
KAYÁAX WATER SLIDE RULES
  • When entering the tube at the start of the slide, sit down immediately on the inflatable.
  • Slide down while sitting and holding onto the handles, maintaining this position until the end of the ride.
  • On the double inflatable, the lighter person should go in front and the heavier person should go in the back. Both should hold on to the handles.
  • Only one inflatable is allowed at a time.
  • As a precaution, pregnant women should not use the attractions.
  • Guests with heart, respiratory, neck, or back problems may not use the attraction.
  • Guests under the influence of alcohol or substances are not allowed to use the water slide.
  • Only appropriate swimwear is allowed.
  • Swimwear or clothing with buckles, rivets, sharp objects, jewelry, belts, hats, sunglasses, pants, or shorts with zippers is not allowed.
  • Shoes, sandals, or footwear with buckles are not permitted.
  • Do not remain in the slide exit area; users must leave the area as quickly as possible.
  • Do not attempt to hold onto the walls of the slides once the ride has begun.
  • Rough play and fighting between arrival areas is prohibited.
  • Running on the edges of the slide or on the attraction stairs is prohibited.
  • Throwing balls at the slide exit is prohibited.
  • Spitting or blowing your nose in the slide’s braking area is prohibited.
  • People experiencing diarrhea or nausea should not use this attraction.
  • People with skin, eye, ear, or respiratory infections should not use this attraction.
  • No racing in the aisles and corridors of the arrival pool.
  • People with open wounds should not use this attraction.
  • The minimum height requirement is 1.20 meters and the minimum weight is 45 kg.
  • Users must have the physical and cognitive abilities to follow the instructions of the operators or assistants.
CHI’IK-MIL WATER SLIDE RULES
  • When entering the tube at the start of the slide, sit down immediately on the inflatable.
  • Slide down while sitting and holding onto the handles, maintaining this position until the end of the ride.
  • On the double inflatable, the lighter person should go in front and the heavier person should go in the back. Both should hold on to the handles.
  • Only one inflatable is allowed at a time.
  • As a precaution, pregnant women should not use the attractions.
  • Guests with heart, respiratory, neck, or back problems may not use the attraction.
  • Guests under the influence of alcohol or substances are not allowed to use the water slide.
  • Only appropriate swimwear is allowed.
  • Swimwear or clothing with buckles, rivets, sharp objects, jewelry, belts, hats, sunglasses, pants, or shorts with zippers is not allowed.
  • Shoes, sandals, or footwear with buckles are not permitted.
  • Do not remain in the slide exit area; users must leave the area as quickly as possible.
  • Do not attempt to hold onto the walls of the slides once the ride has begun.
  • Rough play and fighting between arrival areas is prohibited.
  • Running on the edges of the slide or on the attraction stairs is prohibited.
  • Throwing balls at the slide exit is prohibited.
  • Spitting or blowing your nose in the slide’s braking area is prohibited.
  • People experiencing diarrhea or nausea should not use this attraction.
  • People with skin, eye, ear, or respiratory infections should not use this attraction.
  • No racing in the aisles and corridors of the arrival pool.
  • People with open wounds should not use this attraction.
  • The minimum height requirement is 1.20 meters and the minimum weight is 45 kg.
  • Users must have the physical and cognitive abilities to follow the instructions of the operators or assistants.
YAX-BALAM WATER SLIDE RULES
  • When entering the tub at the start of the water slide, sit down immediately.
  • Slide face down, facing forward, holding the handles, maintaining this position until the end of the ride.
  • One person at a time; two people are not allowed at the same time.
  • As a precaution, pregnant women should not use the attractions.
  • Guests with heart, respiratory, neck, or back problems cannot use the attraction.
  • Guests under the influence of alcohol or substances are not allowed to use the water slide.
  • Only appropriate swimwear is allowed.
  • Swimwear or clothing with buckles, rivets, sharp objects, jewelry, belts, hats, sunglasses, pants, or shorts with zippers is not allowed.
  • Shoes, sandals, or footwear with buckles are not permitted.
  • Do not remain in the slide exit area; users must leave the area as quickly as possible.
  • It is prohibited to try to hold onto the walls of the slides once the ride has started.
  • The minimum height requirement is 1.20 meters.
  • Users must have the physical and cognitive abilities to follow the instructions of the operators or assistants.
TUXACAN WATER SLIDE RULES
  • When entering the tub at the start of the water slide, sit down immediately.
  • Slide face up, feet first with feet and hands crossed, maintaining this position until the end of the ride.
  • One person at a time; two people are not allowed at the same time.
  • As a precaution, pregnant women should not use the attractions.
  • Guests with heart, respiratory, neck, or back problems cannot use the attraction.
  • Guests under the influence of alcohol or substances are not allowed to use the water slide.
  • Only appropriate swimwear is allowed.
  • Swimwear or clothing with buckles, rivets, sharp objects, jewelry, belts, hats, sunglasses, pants, or shorts with zippers is not allowed.
  • Shoes, sandals, or footwear with buckles are not permitted.
  • Do not remain in the slide exit area; users must leave the area as quickly as possible.
  • It is prohibited to try to hold onto the walls of the slides once the ride has started.
  • The minimum height requirement is 1.20 meters.
  • Users must have the physical and cognitive abilities to follow the instructions of the operators or assistants.
GENERAL BEHAVIOR
  • Use designated pool entrances and exits only.
  • Do not climb or walk on the pool edges.
  • Follow lifeguard instructions at all times.
  • Inappropriate behavior is not allowed.
  • This is a smoke-free park; smoking is allowed only in designated areas.
  • No food, drinks, or glass are allowed in the pool area.
  • No swimming under the influence of alcohol or substances.
  • No running on the pool deck.
  • No rough play or pushing in the pool.
  • Non-swimmers must be accompanied by a responsible adult.
  • Sweatpants or shorts with zippers are not allowed.
  • Proper swimwear is required.
  • Infants must wear swim diapers.
 
MINORS
  • Minors must have adult supervision at all times.
  • The minimum age for entering the pool is 8 years old.
 
BELONGINGS
  • Do not leave belongings unattended; the park is not responsible for lost items.
 

¡NO DIVING!

The park is not responsible for misuse or non-compliance with these rules.

GENERAL BEHAVIOR
  • Always use the stairs to enter and exit the river.
  • The use of a tube is required.
  • Children and guests who cannot swim must wear a life jacket.
  • Do not walk on the bottom of the river.
  • Food and drinks are not allowed in the water or on the riverbanks.
  • Avoid aggressive games or pushing.
  • Follow the lifeguard’s instructions.
  • It is prohibited to enter the lazy river under the influence of alcohol or substances.
  • Do not remain in the non-active area of the lazy river.
  • Do not hold onto the banks of the lazy river or the tire hub as begun.
  • It is prohibited to enter the lazy river from its banks.
  • Appropriate swimwear must be worn.
  • Swimwear with buckles or sharp objects, or items such as jewelry or belts, are not permitted.
  • Shoes or sandals are not permitted.
  • Users must have the physical and cognitive abilities to follow instructions.
  •  
 
MINORS
  • Minors must have adult supervision at all times.
  • The minimum age for entering the pool is 8 years old.
 
HYGIENE
  • Shower before entering.
 
HEALTH
  • Do not enter the water if you have eaten within the last two hours or if you have an infectious disease.
  • Avoid swallowing water.

 

¡NO DIVING!

The park is not responsible for misuse or non-compliance with these rules.

Park Hours

Monday to Saturday

9 AM - 5 PM

Park Phone

Phone #1 (Mexico and other countries)

Phone #2 (USA & CANADÁ)

Aplicamos la siguiente configuración para mejorar tu experiencia, puedes cambiarla cuando quieras.

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Recomendado por el 92% de los visitantes

KUZÁ Day pass

Descubre el mejor refugio frente al mar en Cozumel, donde aguas turquesas y arena blanca se unen con la esencia caribeña. Relájate bajo las palmeras, recorre senderos naturales o disfruta con los niños del parque frente al mar. 

¿Qué incluye?

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